We’re here to help your business run smoothly

Ailysi customer support assists businesses and authorised users with:

• Account setup, access, and multi-tenant dashboard configuration
• AI-assisted recruitment tools and worker lifecycle management
• Digital onboarding and document verification workflows
• Compliance workflows aligned to UAE regulatory requirements
• Government-integrated service guidance (MOHRE, ICP, GDRFA, TDRA, FTA, DED)
• Billing, subscriptions, and invoicing enquiries

Our team provides platform and service support. We do not offer legal advice, immigration decisions, or regulatory rulings — those remain the authority of the relevant UAE government entity.

You can reach our support team through any of the channels below. Please include your account name, a short description of your request, and the best contact method for a follow-up.

Public holidays follow the UAE official calendar. Scheduled maintenance is communicated in advance via the Service Status section.

If your request is not resolved within the expected timeframe, you may escalate through the following steps:

1. Reply to your existing support thread requesting escalation.
2. Our support lead reviews the case and assigns a senior specialist.
3. For unresolved or sensitive matters, a dedicated case manager is appointed and a resolution plan is shared in writing.

All escalations are logged and tracked to closure. You will receive a summary of actions taken once the case is resolved.

Ailysi handles all personal and business data in line with applicable UAE data protection law. When you contact support:

• Information is used only to resolve your request and maintain service quality.
• Access is restricted to authorised support personnel and is audit-logged.
• Sensitive data is never shared with third parties without your written consent.
• Records are retained only for as long as needed for resolution, audit, and legal compliance.

For subscription, invoicing, and payment enquiries — including plan changes, payment method updates, invoice copies, and refund requests — please contact us with the subject line “Billing Support” and include your account name.

All billing changes require written confirmation from an authorised account contact before they are applied.

Ailysi supports guidance for government-integrated workflows aligned to MOHRE, ICP, GDRFA, TDRA, FTA, and DED. Our team can assist with:

• Understanding how to submit and track standard service requests within the platform
• Clarifying required documentation and typical processing timelines
• Coordinating follow-up when a request appears delayed or incomplete

Government decisions, approvals, and regulatory outcomes remain the sole authority of the relevant UAE entity. Ailysi supports the process but does not influence or guarantee government decisions.

Use the form below to report an issue or request assistance. Please provide as much detail as possible so we can route your request to the right specialist.

• Recruitment toolsOperational
• Worker lifecycle managementOperational
• Compliance workflowsOperational
• Government-integrated servicesOperational